The Code Of Rights & Links

The Code Of Rights & Raising An Issue


At Cantabria we pride ourselves on providing an environment where residents and guests alike feel comfortable and above all else are treated with the utmost respect, dignity, fairness & support.  Everyone using a health and disability service has the protection of the Code Of Health & Disability Services Consumer’ Rights.

If you would like further information on The Code of Rights and/or the process should you wish to raise an issue please refer to the links below.

To download the PDF documents below you will need to have Adobe Reader installed.  If you don’t currently have Adobe Reader please use the download link below.

get_adobe_reader

> Code Of Health & Disability Services Consumer’ Rights (PDF Download or view online summary)
> Health & Disability Service ‘Having A Problem With A Health Or Disability Service?’ (PDF Download)

Links To External Services & Associations


At Cantabria we work with a number of external services and associations. Please find a few helpful links below and if you require any further information feel free to contact us directly.

New Zealand Aged Care Association (NZACA)


The New Zealand Aged Care Association is the largest association representing all parts of New Zealand’s aged residential care sector.  They work to ensure the sector receives the recognition and support it needs to provide excellent care for New Zealand’s older citizens.

For more information about the NZACA and/or to contact them directly please click here to visit their website.

Needs Assessment Service Co-ordination (NASC)


The NASC undertake a comprehensive health need assessments and service co-ordination for the Lakes DHB population. NASC works with people to identify and support their needs, identify the support available and organise the appropriate support which can potentially be publicly funded dependant on your individual circumstances.

To contact find out more about the NASC service and/or contact them directly please click here to visit their website.

Retirement Village Association (RVA)


The Retirement Villages Association (RVA) is a voluntary industry association that represents the interests of registered retirement village owners, developers and managers throughout New Zealand, as well as individuals and organisations who supply goods and services to the retirement village industry.  The RVA is a national organisation that works to represent, protect and promote the interests of its members and associates.
For more information about the NZACA and/or to contact them directly please click here to visit their website.